Jessica Alba dropped the ball when it came to customer service after her billion dollar baby products empire Honest Company failed to satisfy beauty queen of a woman Leslie Jones. Jones suffered through three different delayed orders. The last one, a diaper cake order, was the final straw that led to her calling Alba out on Twitter. Jessica responded in the most generically polite way possible as Leslie is not on her level when it comes to any comparison in life. Would you take a woman seriously with a complaint about a cake who looks like the aftermath of Frankenstein project where some crazy person attempted to patch together the worst parts of Whoopie Goldberg, Lena Waithe, and Tyler Perry in full Madea drag?
“OK, Honest, you just lost a good customer,” Jones tweeted. “Jessica Alba, please address your company that is not doing good business. I have used your company for more than three years now, and these last three orders have been a nightmare!! I have spent too much money here for that to happen!”
The company’s Twitter account tweeted back, “We’re so sorry your order was delayed. Our diaper cakes are handmade and can take 1-3 days to process. We value your feedback and we’re always looking for ways to improve. We appreciate your love for Honest. Thank you for giving us the chance to make this right.”
But that reply only further angered Jones.
When Alba caught wind of the online ordeal, she immediately tweeted at Jones: “Omg! I’m so, so sorry you haven’t had a great experience. We are all over this issue and will make it right. I am so appreciative and grateful to you for being a loyal Honest fan over the years, especially as we go through these growing pains. I’m a huge fan of yours.”
But Jones wasn’t having it.”No worries,” she replied. “I’m sure you not the only ones who sell diaper cakes!! So disappointed cause I’ve spent a lot of money with y’all!
After her acting career Jessica is actually worth some money. One “celeb” threatening to take their business elsewhere isn’t exactly a threat. I am in no way siding with Leslie Jones solely based on the fact that she looks like Eddie Murphy in mid-transformation to his Norbit character. But I will admit I understand her frustration. But the more disturbing aspect of this story is that no one was opposed to eating a cake that looks like a diaper with a chocolate inside. It’s visually unappealing at the very least. And if that kind of confection exists, I feel like Jessica wouldn’t be opposed to creating individually wrapped tampon Twinkie treats and calling herself a genius.
next day air should not be a fucking option. it should be made clear that the order is sent after processing which you don’t do. It’s not overnight if it gets there in a week. you charging me damn near 50 dollars for. The last three orders were late. It wasn’t like that before
— Leslie Jones 🦋 (@Lesdoggg) July 18, 2018
Photo Credit: Getty Images / MEGA / Backgrid USA